Privacy Policy

Last updated: 23 July 2026

CW Trade Europe B.V. operates CWT-Europe.eu and this online store, including its related content, features, products and services (the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, contact us or otherwise use the Services.

For the purposes of applicable data-protection laws, CW Trade Europe B.V. is the data controller responsible for your personal information.

Personal information we collect

Depending on how you interact with us, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, delivery address, email address and telephone number.
• Account information, including your username, account preferences and securely protected login credentials.
• Order and transaction information, including products viewed, ordered, returned or cancelled, order value, payment status and previous transactions.
• Payment information, including payment method, transaction status and payment confirmation. Full card details are normally processed securely by Shopify or the relevant payment provider and are not made available to us.
• Communications, including information you provide when contacting us about a product, order, return or support request.
• Device and technical information, including your IP address, browser, device type, network information and other identifiers.
• Usage information, including how you navigate and interact with our website, products and Services.
• Marketing preferences, including whether you have chosen to receive promotional communications.

How we collect personal information

We may collect personal information:

• Directly from you when you browse the website, create an account, place an order, subscribe to marketing or contact us.
• Automatically through cookies and similar technologies when you use the website.
• From Shopify and other service providers that support our ecommerce, payments, fraud prevention, order management, fulfilment, delivery and customer-support operations.
• From payment providers, courier companies and other third parties involved in completing your order.
• From other sources where you have authorised the disclosure or where it is otherwise permitted by law.

How we use your personal information

We use personal information for the following purposes:

Providing the Services

We use your information to:

• Process payments and orders.
• Arrange fulfilment and delivery.
• Manage customer accounts.
• Provide order updates.
• Process returns, refunds and warranty matters.
• Answer product and customer-service enquiries.
• Maintain records of purchases and communications.
• Recommend relevant products or help you identify compatible components.

Security and fraud prevention

We may use personal information to authenticate accounts, protect the website, prevent fraudulent transactions and investigate suspected illegal, unsafe or malicious activity.

Marketing

Where permitted by law, we may use your information to send news, product information or promotional emails.

We will obtain consent where required. You can unsubscribe at any time using the link in a marketing email or by contacting us.

Where optional advertising or analytics cookies are used, they will be controlled through the website’s cookie-consent settings where required.

Improving our Services

We may analyse website and transaction information to understand how customers use the store, improve navigation, monitor performance and develop our product offering.

Legal and business requirements

We may process personal information to:

• Comply with tax, accounting, consumer-protection and other legal obligations.
• Respond to lawful requests from courts, regulators or public authorities.
• Establish, exercise or defend legal claims.
• Enforce our terms and policies.
• Protect our business, customers and other individuals.

Our legal bases for processing

Under the General Data Protection Regulation and other applicable laws, we rely on one or more of the following legal bases:

• Performance of a contract, where processing is necessary to supply an order or provide a requested service.
• Legal obligation, where we must retain or disclose information to comply with applicable law.
• Legitimate interests, including operating and improving our business, providing customer support, preventing fraud and protecting our systems, provided those interests are not overridden by your rights.
• Consent, where required for optional cookies, marketing or personalised advertising. You may withdraw consent at any time.

How we disclose personal information

We may disclose relevant personal information to service providers where necessary to operate the business and provide the Services. These may include:

• Shopify and its authorised subprocessors.
• Payment processors and financial-service providers.
• Inventory, order-management and accounting systems.
• Warehouse and fulfilment providers.
• Couriers and delivery companies.
• IT, hosting, security and fraud-prevention providers.
• Customer-support, email and marketing providers.
• Professional advisers, including accountants, insurers and legal advisers.
• Government bodies, regulators, law-enforcement authorities or courts where required by law.

We may also disclose information in connection with a merger, restructuring, sale or transfer of all or part of the business, subject to appropriate confidentiality and data-protection safeguards.

We do not sell personal information in the ordinary meaning of the word.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services so that it can provide and improve its platform.

Information submitted through the Services may be transmitted to Shopify and its service providers in countries outside your country of residence.

Shopify may also process information obtained from your interactions with our store, other Shopify merchants and Shopify itself to provide enhanced services. Where required, this processing is subject to your consent and the privacy choices available through Shopify.

You can learn more through the Shopify Consumer Privacy Policy and exercise relevant Shopify privacy choices through the Shopify Privacy Portal.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, maintain your basket, enable checkout, protect against fraud, analyse website performance and—where permitted—support marketing or personalised content.

Where required by law, non-essential cookies will not be used without your consent. You can manage your choices through the cookie banner or consent controls displayed on the website.

Disabling certain cookies may affect the operation of some website features.

Third-party websites

The Services may contain links to websites operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review the privacy policies of any external websites you visit.

International transfers

Some service providers, including Shopify, may process personal information outside the European Economic Area.

Where personal information is transferred to a country that has not been recognised as providing an adequate level of protection, appropriate safeguards will be used where required. These may include European Commission Standard Contractual Clauses or another legally recognised transfer mechanism.

Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on factors including:

• Whether the information is needed to maintain an account or fulfil an order.
• Legal, tax and accounting obligations.
• Product warranty and consumer-protection requirements.
• Fraud prevention and security requirements.
• The need to resolve disputes or establish, exercise or defend legal claims.

When information is no longer required, it will be deleted, anonymised or securely restricted unless further retention is required by law.

Security

We use reasonable organisational and technical measures to protect personal information.

However, no method of transmission or storage is completely secure. You should avoid sending confidential payment or identity information through unsecured email or contact forms.

If you create an account, you are responsible for keeping your login credentials confidential.

Children’s information

The Services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of legal consent.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.

Your rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Receive certain information in a portable, machine-readable format.
• Request the transfer of eligible information to another organisation.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data-protection authority.
• Request information about safeguards used for international transfers.
• Challenge certain decisions made solely through automated processing where those decisions produce legal or similarly significant effects.

These rights are not absolute and may be subject to legal limitations. We may need to verify your identity before processing a request.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You can exercise your rights by contacting us using the details below.

Marketing choices

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message.

Even if you unsubscribe from marketing, we may continue to send essential communications relating to your account, orders, payments, deliveries, returns or other transactions.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Dutch data-protection authority, Autoriteit Persoonsgegevens. Information about submitting a complaint is available at:

https://www.autoriteitpersoonsgegevens.nl/en/submitting-a-tip-off-or-a-complaint-to-the-ap

You may instead contact the competent data-protection authority in the EU or EEA country where you live or work.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, legal obligations or regulatory requirements.

When changes are made, we will publish the revised policy on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices or your data-protection rights, please contact:

CW Trade Europe B.V.
Weena 690
3012 CN Rotterdam
Netherlands

Email: support@cwt-europe.eu

For the purposes of applicable data-protection laws, CW Trade Europe B.V. is the data controller responsible for your personal information.