Política de envío
Shipping Policy – CW Trade Europe B.V.
We aim to dispatch all orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next working day.
During busy periods, processing times may be slightly longer.
Shipping & Delivery Times
Delivery times depend on your location and will be shown at checkout where possible.
Typical delivery estimates:
- Netherlands: 1–2 business days
- EU (most countries): 2–5 business days
Please note these are estimates only and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected delivery method.
Any applicable charges will be clearly displayed before you complete your purchase.
Dispatch & Carriers
Orders are shipped from our EU warehouse in Amsterdam via trusted courier partners.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delays
While we aim to meet all delivery estimates, delays can occasionally occur due to:
- Courier issues
- Customs or local disruptions
- Peak periods
We are not responsible for delays outside our control, but we will always do our best to assist if any issues arise.
Incorrect Address Details
It is the customer’s responsibility to ensure that all shipping information is correct at checkout.
If an incorrect address is provided:
- We may not be able to recover the shipment
- Additional shipping charges may apply for redelivery
Missed Deliveries & Returns
If a delivery is missed and returned to us:
- We may charge for re-shipping the order
- Original shipping costs are non-refundable
Damaged or Lost Shipments
If your order arrives damaged or does not arrive:
- Please contact us at support@cwt-europe.eu as soon as possible
- Include your order number and any relevant photos
We will investigate and resolve the issue with the courier.
Questions
If you have any questions about shipping or delivery, please contact us at:
support@cwt-europe.eu