Terugbetalingsbeleid
Returns & Refunds Policy – CW Trade Europe B.V.
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
EU Right of Withdrawal (14 Days)
As a consumer, you have the right to cancel your order within 14 days of receiving it, without giving any reason.
To exercise this right, simply notify us within 14 days of delivery — by email, using our contact form, or by completing the EU Model Withdrawal Form available on our website.
You then have a further 14 days to send the goods back to us once you've told us you wish to cancel.
If you cancel within this period, we will refund the price of the goods and the standard delivery cost, usually within 14 days of receiving the returned goods (or proof of return, whichever is earlier).
If the goods show signs of use beyond what is necessary to establish their nature, characteristics, and function (i.e. more than you'd be allowed to do in a physical shop), we may deduct an amount reflecting this diminished value from your refund.
You are responsible for the cost of returning the goods unless the item is faulty, damaged, or incorrect.
To start a return, please contact us at support@cwt-europe.eu. Returns must be authorised before being sent back. Items returned without prior approval will not be accepted.
Return address:
CW Trade Europe B.V
Kaapstadweg 36A
1047HG Amsterdam
Netherlands
Requests Outside the 14-Day Period
Outside of this statutory period, we may, at our discretion, consider a return or exchange on a case-by-case basis — for example where the item is unused, in its original packaging, and accompanied by proof of purchase. This is offered as a goodwill gesture and is not a guaranteed right; we're not obliged to accept it, and doing so in one case doesn't set a precedent for others. If you'd like to ask, contact us at support@cwt-europe.eu and we'll let you know if we can help.
Important – Installed or Used Items
Please ensure compatibility and suitability before installation. If you're unsure, feel free to contact us and we'll help.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, faulty, or incorrect, contact us as soon as possible at support@cwt-europe.eu, ideally with photos, and we'll resolve the issue quickly. In these cases we cover the return costs.
Exchanges
We do not offer direct exchanges. The quickest way to get the correct item is to return the original item (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, refunds are issued to your original payment method, typically within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please contact us at support@cwt-europe.eu